bestpractical/rt

An open-source, enterprise-grade issue and ticket tracking system designed to help organizations manage tasks, assignments, and project workflows efficiently.

Core Features

Enterprise-grade issue and ticket management

Tracks tasks, assignments, status, and completion

Open source under GNU GPL v2

Supports various SQL databases and web servers

Commercially supported with hosting, training, and custom development options

GitHub Repo Documentation

Detailed Introduction

Request Tracker (RT) is a robust, open-source issue and ticket tracking system built for enterprise environments. It empowers organizations to effectively manage their workload by providing a centralized platform to track tasks, assign responsibilities, monitor progress, and record completion times. Available under the GNU GPL, RT offers a flexible solution for helpdesk, IT support, and project management, backed by commercial support and services from Best Practical.