Customer Support Platform
28.6k 2026-04-18
chatwoot/chatwoot
An open-source, self-hosted omnichannel customer support platform designed to centralize customer conversations and automate support.
Core Features
AI Agent (Captain) for automated responses and workload reduction.
Omnichannel support desk for live chat, email, and social media.
Built-in Help Center portal for self-service FAQs and guides.
Collaboration and productivity tools for team efficiency.
Customer data management and segmentation for targeted communication.
Detailed Introduction
Chatwoot is a modern, open-source, and self-hosted customer support platform that empowers businesses to deliver exceptional customer experiences. It centralizes all customer conversations from various channels like live chat, email, and social media into a single powerful inbox. With its AI agent 'Captain' for automation, a comprehensive help center, and robust collaboration features, Chatwoot helps teams manage support efficiently, reduce agent workload, and maintain full control over their customer data, offering a compelling alternative to commercial solutions like Intercom and Zendesk.