Customer Support Platform
29.1k 2026-05-06
chatwoot/chatwoot
An open-source, self-hosted omnichannel customer support platform that centralizes conversations and automates responses with AI.
Core Features
Omnichannel Support Desk for centralized customer conversations across various channels.
Captain AI Agent for automating responses and handling common queries.
Built-in Help Center Portal for self-service articles and FAQs.
Collaboration and productivity tools for efficient team management.
Customer data management, segmentation, and proactive campaigns.
Detailed Introduction
Chatwoot is a modern, open-source, and self-hosted customer support platform designed to empower businesses with exceptional customer service. It centralizes all customer conversations from live chat, email, and various social media channels into a single inbox. With features like the Captain AI agent for automation, a help center portal for self-service, and robust collaboration tools, Chatwoot provides full control over customer data while enhancing team productivity and customer engagement.